They gave out ONE fix patch for Live 2003 and there were still many problems to be solved.

They made it seem like "Oh we don't care about Live 2003 anymore, let's worry about Live 2004 now".
The fix patch for Live 2003 used ActiveX components for Internet Explorer browsers. It made it hard on us to install the patch correctly (since a few people used Netscape and weren't willing to get IE just for a patch). It would of been better if they stuck with .exe applications.
Like you mentiond, the EA Live team seems to slack the support we need. Others like the Madden and NHL groups release official roster updates and more in-depth fix patches.