"the 2ksports service is not available"

by **Bryan84** on Fri Oct 19, 2012 9:25 pm

Recently I found out I have 2 different 2K accounts. One BryanChung (2K12) and another BryanChung84 (2K13). So I decided to remove one of them, that is BryanChung84. And I wanted to link BryanChung to my new 2K13. But after requesting BryanChung84 to be deleted, I have been getting "the 2ksports service is not available" error. Anyone got this issue too?

YouTube · by **JaoSming** on Fri Oct 19, 2012 10:40 pm

if you screwed with your account, you need to contact support.2k.com

by **Bryan84** on Fri Oct 19, 2012 10:48 pm

So the 2ksports service is actually available ?

YouTube · by **JaoSming** on Fri Oct 19, 2012 10:53 pm

I have had 0 issues so far.

by **Bryan84** on Fri Oct 19, 2012 10:53 pm

Was this issue brought up before?

YouTube · by **JaoSming** on Fri Oct 19, 2012 11:04 pm

pdub has had similar issues. seriously though, we are a fan forum, contact 2k support

by **Bryan84** on Fri Oct 19, 2012 11:06 pm

Ok thank you for any sort of assistance you are giving.

by **Patr1ck** on Fri Oct 19, 2012 11:13 pm

I have also contacted 2k support because the service shows as unavailable. Using process explorer, it shows that 2k13 has a live connection just like 2k12 did. Not only that, but the android app mynba2k can't even find my career file. If I get it resolved, I'll be sure to post it.

by **Bryan84** on Sat Oct 20, 2012 12:20 am

@Pdub Thanks for that. Please let me know if you got a reply. How do I contact them?

YouTube · by **JaoSming** on Sat Oct 20, 2012 12:51 am

http://support.2k.com/anonymous_requests/new

by **Patr1ck** on Sat Oct 20, 2012 2:53 am

You will have to create an account if you want to see any updates to it. http://support.2k.com/registration

by **Bryan84** on Sat Oct 20, 2012 2:44 pm

Thank you JaoSming and Pdub

by **Bryan84** on Wed Oct 24, 2012 12:49 am

Oh no. I went to reinstall my NBA2K13 thinking I can recreate my account. But now it says CD-KEY already in used for another account. And that account was BryanChung84 that I deleted.

I cannot play NBA2K13 now. Please help me.

And 2K Support isn't replying.

http://support.2k.com/requests/191483

by **ramuajith** on Wed Oct 24, 2012 12:57 am

Oh no. I went to reinstall my NBA2K13 thinking I can recreate my account. But now it says CD-KEY already in used for another account.

@Bryant84 I did the same thing. Now I can't login online. I have asked 2k to delete my account, i wonder if that will release the CD key.

by **Patr1ck** on Wed Oct 24, 2012 3:10 am

Bryan84 wrote:Oh no. I went to reinstall my NBA2K13 thinking I can recreate my account. But now it says CD-KEY already in used for another account. And that account was BryanChung84 that I deleted. I cannot play NBA2K13 now. Please help me.

And 2K Support isn't replying.

http://support.2k.com/requests/191483

That happened to me when I tried to create a new account. Try to retrieve your account from the game. Can you login on the site at all?

by **Lukas2589** on Tue Oct 30, 2012 4:43 am

same problem

when i try to login in the game - The Specified MyPlayer account does not exist
but i can log in to www.nba2k.com

I wrote to 2K Support ... I hope they can help me

by **Bryan84** on Sat Nov 03, 2012 1:17 am

Yeah I contacted 2K Support and they helped me with it. They took few days to look into my ticket though. They gave me a new CD-KEY. So all is good now.

Bluesky · by **Andrew** on Sat Nov 03, 2012 9:06 am

Good to hear. Definitely the way to go if you're experiencing issues with your account or product key.

by **Bryan84** on Sat Nov 03, 2012 1:17 pm

Andrew wrote:Good to hear. Definitely the way to go if you're experiencing issues with your account or product key.

Yup thanks everyone here who suggested to help me.

by **xerion** on Sat Nov 03, 2012 7:34 pm

I sent them an order invoice and CD-KEY written in request + scanned. I hope that'll be enough!

by **Bryan84** on Sat Nov 03, 2012 8:00 pm

xerion wrote:I sent them an order invoice and CD-KEY written in request + scanned. I hope that'll be enough!

Yeah I photograph the game box, game manual, cd-key and invoice.

by **xerion** on Sat Nov 03, 2012 8:35 pm

Well I have a digital version, so..

by **Patr1ck** on Sat Nov 03, 2012 9:25 pm

I have a theory that this something to so with our computers. When 2k12 and 2k11 tried to connect, it would show progress then say it was unavailable. One time my internet was down, I played and it didn't take the time to even look for a connection.
There was another program that did something like this. It wouldn't connect if windows showed a yellow icon on the network connection and you could fix it by repairing the connection. Even though other programs could connect to the web, this one program didn't like it if windows thought you weren't connected.
In the network connections page on windows 7 there are 3 icons-computer, network, and internet. I think I have an x between network and internet and that may be the problem.

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