HELP EASO PROBLEMS!!

ok will when i try to go onto ea sports online to play the screen goes gray with three colored shapes in a little box in the corner and it dosent go to the page to log in dosent even load to go online just goes to that gray screen. when i play ip connect i dont have this problem only when i go on to EASO to play, screen just goes gray!!!
DOES ANYONE KNO WHATS WRONG AND HOW I CAN FIX IT!!!! AND YES ITS A LEGAL COPY BOUGHT IT WITH MY OWN MONEY LOL

something got messed up with your easo files or your being limited by a internet security program.

or so it sounds.