Sun Oct 19, 2003 11:43 pm
Sun Oct 19, 2003 11:52 pm
Andrew wrote:Recently there's been discussion of EA's involvement with the online community, specifically their interaction with fans through unofficial fan site forums (such as the NLSC Forum). While it isn't in our best interest to say everything's fine when there are elements of the game we think could be improved, we must still be respectful and tactful in our approach and attitude.
Take these posts for example:
Nba live 2001 okay for pc
Where's TIM?...
Us PS2 Owners Deserved Better......
Remember, constructive criticism should not contain insults, and are most effective when they are presented in a calm, mature manner. It's not about EA being able to accept criticism, it's about providing them with constructive criticism that doesn't contain profanity, threats or insults.
Perhaps if we can show EA that we're willing to give them a chance to tell their side of the story and we won't flame them whenever they post, they might get involved in our forum.
What do you say?
Mon Oct 20, 2003 1:25 am
Mon Oct 20, 2003 1:54 am
Mon Oct 20, 2003 2:04 am
Andrew wrote:Perhaps if we can show EA that we're willing to give them a chance to tell their side of the story and we won't flame them whenever they post, they might get involved in our forum.
What do you say?
Tim wrote:I consider the Rebounding to be fixed and so do a lot of people on this board. We have completely new Ball phsysic in Live 2002 and that obviously make the Rebounding completely new as well. It takes a while to learn how to play this game and Rebounding is one of the tougher aspects to master. However, it is fixed and not predetermined or cheating.
Mon Oct 20, 2003 2:38 am
Mon Oct 20, 2003 2:57 am
Mon Oct 20, 2003 3:47 am
Mon Oct 20, 2003 4:18 am
Mon Oct 20, 2003 4:43 am
Mon Oct 20, 2003 11:06 am
Tim need's to get a thicker skin, much thicker skin.
How can you work in a creative field and get upset so easily? Maybe he should go and dig ditches or something.
If I purchase NBA Live 2004 this year and it's a pile of junk I am going to harrass EA until I get a refund period. I'm sick of shelling out money that I have EARNED to these arseclowns for a product that only fulfills half of what it claims.
Mon Oct 20, 2003 11:49 am
Mon Oct 20, 2003 12:07 pm
Your really missing the point, but youve hit the bitter moron bullseye. Pardon the flame if it isendofanera wrote:I read all those at the time, and I still have the same judgement today as I did then. Tim need's to get a thicker skin, much thicker skin.
How can you work in a creative field and get upset so easily? Maybe he should go and dig ditches or something.
If you are communicating with YOUR customers, who are shelling out money to use YOUR product, then to have an attitude of "Well if you don't like it then don't buy it" is total BS and it's a total lack of regard for the community. The demo is no argument, EA's demo's are usually so short that it's pretty hard to judge the game and heaven forbid that we even discuss a demo expanderBecause that might upset EA and they are doing this out of the goodness of their hearts, they don't make any profit out of this at all, and if we offend them they might not make NBA Live anymore
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99% of software retailers DO NOT allow returns on opened software, where I work all software sales are final, opened or not for example.
If your customers are stuck with your shitty product that they cannot return and your attitude is "If you don't like it don't buy it" then that is pathetic.
I don't believe that the customer is always right, however large groups of unhappy customers usually are.
If I purchase NBA Live 2004 this year and it's a pile of junk I am going to harrass EA until I get a refund period. I'm sick of shelling out money that I have EARNED to these arseclowns for a product that only fulfills half of what it claims.
Mon Oct 20, 2003 12:16 pm
Mon Oct 20, 2003 12:22 pm
Andrew wrote:Tim need's to get a thicker skin, much thicker skin.
I'm sorry, but I completely disagree with you. There's a difference between constructive criticism and just plain insults. Also, Tim received all of the blame for people's complaints about the game. Seeing as he's not the only person working on NBA Live, he should not alone be held responsible for any shortcomings or gripes with the game.
He is an EA representative, therefore he is going to be held accountable by his customers when he is posting on this messageboard. Thats life, I work with the public and they see me as the company, and bitch at me about our product. I don't own the company and have little control over most of our products. However as the customers only point of contact I represent the company as a whole. Tim should accept that.
Nobody forces Tim to read threads that have gone south or reply to abuse. It was far easier to take his ball and go home.How can you work in a creative field and get upset so easily? Maybe he should go and dig ditches or something.
Insults are immature and unnecessary, and are not helpful in a creative field. Constructive criticism doesn't involve insults or threatening remarks.
If Tim or any member of the production team is willing to answer questions for us, then we shouldn't throw it back in their faces.
[b] Again nobody forces him to reply, and if someone is out of line then they can be banned, the thread can be deleted or locked and Tim can choose not read it. Simple.If I purchase NBA Live 2004 this year and it's a pile of junk I am going to harrass EA until I get a refund period. I'm sick of shelling out money that I have EARNED to these arseclowns for a product that only fulfills half of what it claims.
Gee, I wonder why EA doesn't post here.It seems as though you can't even mention their name without calling them some insulting name.
Fair enough, I'm out of line calling them names. But as I have said before I don't think that is a good enough reason not to post. Nobody forces Tim to read threads that have gotten out of line. Do they?
Frankly, your attitude stinks, and if you're wondering why EA doesn't see it worthwhile to answer our questions, then just take a look at some of your recent posts. I don't mean any disrespect, but do you really expect them to take you seriously when you call them arseclowns and threaten to raise hell if the game isn't up to your standards?
No my attitude does not stink. I am a disgruntled customer, I am exercising my right as a consumer to be upset a sub standard series of products which I have paid for in good faith.
I don't care whether they take me seriously to be honest and I never mentioned raising hell if it wasn't up to my standards. I stated that if the game didn't fulfill what EA promises ie. the game box states that the game is a realist basketball simulation and it is clearly not then I will seek a refund which I believe I am entitled to correct? How is that raising hell? How is that unreasonable, I would love for you to explain that to me.
Speaking of the questions we might ask, why should EA bother to answer them if people are just going to respond "Yeah, right" and "Liar!"? How can they improve the game if all people (not you, but other individuals in the past) are just going to say "Fuck EA, your game sucks!" and nothing else. That's not constructive criticism.
Again, EA can choose to ignore such posts, or perhaps justify what they are saying. Instead of saying for example "Oh we have fixed the rebounding, it is really good now" and expecting to be showered with thanks and expecting that this is the end of the discussion they could post box scores from test games etc.
If we do get some EA reps posting in the forum, and they are flamed, then the punishment is going to be the same as flaming any other member of the forum. And if it gets to the stage where some users flame EA reps out of the forum or continue to cause trouble, then the punishment will be very severe indeed.
Mon Oct 20, 2003 12:24 pm
Bredrin wrote:Your really missing the point, but youve hit the bitter moron bullseye. Pardon the flame if it isendofanera wrote:I read all those at the time, and I still have the same judgement today as I did then. Tim need's to get a thicker skin, much thicker skin.
How can you work in a creative field and get upset so easily? Maybe he should go and dig ditches or something.
If you are communicating with YOUR customers, who are shelling out money to use YOUR product, then to have an attitude of "Well if you don't like it then don't buy it" is total BS and it's a total lack of regard for the community. The demo is no argument, EA's demo's are usually so short that it's pretty hard to judge the game and heaven forbid that we even discuss a demo expanderBecause that might upset EA and they are doing this out of the goodness of their hearts, they don't make any profit out of this at all, and if we offend them they might not make NBA Live anymore
![]()
99% of software retailers DO NOT allow returns on opened software, where I work all software sales are final, opened or not for example.
If your customers are stuck with your shitty product that they cannot return and your attitude is "If you don't like it don't buy it" then that is pathetic.
I don't believe that the customer is always right, however large groups of unhappy customers usually are.
If I purchase NBA Live 2004 this year and it's a pile of junk I am going to harrass EA until I get a refund period. I'm sick of shelling out money that I have EARNED to these arseclowns for a product that only fulfills half of what it claims.
Mon Oct 20, 2003 12:24 pm
Mon Oct 20, 2003 1:07 pm
Mon Oct 20, 2003 1:15 pm
Mon Oct 20, 2003 1:34 pm
Mon Oct 20, 2003 3:36 pm
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Mon Oct 20, 2003 11:24 pm