My brother works for Ritual Entertainment (
www.ritual.com); the first game that he worked on and was released was Elite Force 2. I don't know how many of you play that or heard about what happened with it, but the game received great reviews from nearly every type of media, and it was a PC Gamer's Editor's Choice, so it was a good game. However, about a month after it was released, Activision sued Paramount for something that was stupid and halted production on the game and made Ritual unable to release editors and patches for the game because of legal reasons. What's the point? I'm getting to it.
My brother posts fairly religiously on the message board at
www.ritualistic.com and he answers questions and gives people help; most of the people at Ritual do that. Now, during this whole time militant Star Trek geeks are bitching about the game, things like, the phaser rifle doesn't have chrome on the bottom and things like that, things that don't matter. On top of that, you have the online gaming community bitching about not having the tools to create their own multiplayer maps. Then, you have the ones bitching about how the patch isn't coming out, and THEN, you have the ones who are all of the above. Now, we have people like that on this board as well, in NBA Live form. OK, now picture in your head what would happen if one of the developrs started posting...got that picture? Good...now, it's not exactly the most hospitible climate, is it? I mean, you have people saying "fuck ea, fuck you, your game sucks" and then you have the people posting legitimate points.
While the profanity and insults aren't constructive, they are still feedback. If you're a game developer, you have to expect that people won't like your game, and you have to be ready for the insults from ignorant teenagers who can swear because their parents aren't watching what they're typing. If you're the maker of anything creative, be it web sites, patches, literature, and so on, you have to realize that not everyone will like it, and a lot of people will simply say 'that sucks' without saying why. It happens.
But at the same time, you have the people making legitimate complaints and suggestions. You CANNOT ignore them, that's poor customer relations. This is the number one NBA Live fan site on the internet, no? If this is where the majority of NBA Live fans gather to share ideas and other things to do with the game, then there should be at least one person hired specifically to look at these message boards for consumer feedback. Odds are pretty good EA does have a rep like that visiting the boards, but not posting is simply cowardly. If you spend money on a crappy product, you should have the right to complain to the maker. We have no way whatsoever to do that, be it with profanity or paragraphs. EA should be on this message board and they should be active posters.
If they want us to think they care about us, then they should act like it. Until then, I'm going to play Live and bitch about the horrible dynasty mode in the PS2 version, but in the same breath, I'll praise the gameplay. 2004 is hit and miss, yes, but EA SPORTS really needs to get a rep here so we can have feedback.
Oh, one last analogy: if you work at a fast food restaraunt and make someone a burger, and then they don't like it and bring it up to the counter, call you over, and then proceed to curse you out without telling you what's wrong with the sandwich, what do you have to do? Smile, apologize, and fix the problem, be it a discount or a new sandwich. Rule number one: the customer is always right....