System Specs & DX Diag Info Needed for Official Patch

[Andrew]

I've received word that the development team has been encountering problems reproducing the bug where the game will exit when "Quit Game" is selected. They've asked if those who are encountering that problem can provide their system specs to aid the team in making sure the patch resolves that issue for everyone.

So...anyone who experiences the problem of the game crashing when you select "Quit Game", please post your PC's specs and I'll forward that information on to the development team.

Please do not post bug reports/things you'd like to see fixed in the patch here. That's not what this thread is for. Also, please refrain from EA bashing/flaming in this thread. Yes, we're disappointed that there's some major bugs with the game but we've already sent in the petition with a bug list, we've got another bugs list thread going and this thread is a productive effort to ensure an issue can be resolved and that it works for everyone.

So once again: PC specs only in this thread, please. Anything else will be deleted, the information they're after at the moment is PC specs. Thanks for your co-operation, hopefully this will ensure the fix works for everyone's hardware.

UPDATE: The team has also asked if we can send DX Diag info along as well to assist in tracking down and fixing the crash.

Last edited by Andrew on Thu Oct 26, 2006 12:12 pm, edited 2 times in total.

[NastyNacho1]

Asus P4C800-E

Processor: Intel(R) Pentium(R) 4 CPU 2.80GHz

Memory: 1022MB RAM Hyper X

Page File: 171MB used, 2288MB available

DirectX Version: DirectX 9.0c (4.09.0000.0904)

Card name: NVIDIA GeForce 7800 GS
Manufacturer: NVIDIA
Chip type: GeForce 7800 GS

Display Memory: 256.0 MB
Current Mode: 1024 x 768 (32 bit) (85Hz)

DX 91.47

Sound Devices
-------------
Description: Envy24 Family Audio (WDM)

Driver Name: Envy24HF.sys
Driver Version: 5.12.0001.3650 (English)
Driver Attributes: Final Retail

Last edited by NastyNacho1 on Thu Oct 12, 2006 6:06 pm, edited 1 time in total.

[wicked waway]

My rig:



+ A64 3000+ (venice \"E6\" @2.40Ghz)
+ Asrock939 dual SATA2
+ 2x512mb GEIL DDR 400
+ 80GB Seagate Barracuda 7200.9 SATAII
+ eVGA e-Geforce 7600GT CO
+ Viewsonic E72f+SB
+ HEC ACEPOWER 480W 12v1 17a+12v2 16a

[POLISH_BOY]

AMD Athlon 2000+

384 sd ram

2000 MHz

Resolution 1600 x 1200

Ati Radeon 9250 128 mb

9 Gb free space on hd

[Raptorel]

I haven't ever got into this bug (thank God), so I'll post my config for a comparison:

AMD Sempron 2200+ (1500 MHz)
512 MB DDR Dual Channell
ATi Radeon 9550
SB Live! 24 bit

[maceo24]

Intel 865PERL - 5.1 Audio onboard with Soundmax Drivers
Pentium 4 3.06 GHz, 800MHz FSB 1Mb L2 Cache
1024 MB DDR400 Ram
ATI Radeon 9800Pro (Omega Drivers) AGP
ATI TV-Wonder Card PCI
Running Windows XP SP2


This is good news, Its a little sooner than I expected it to be, Nice job guys!

[BigKaboom2]

I may be mistaken, but wouldn't it be helpful if people posted whether or not they have the EA downloader version of the game or not? The first wave of irritated individuals had it and it seemed to be the common link.

[maceo24]

I may be mistaken, but wouldn't it be helpful if people posted whether or not they have the EA downloader version of the game or not? The first wave of irritated individuals had it and it seemed to be the common link.

Thats true, but I think there were some people with Storebought copies the experienced it too. I thought it might be a safedisc/securom issue or something, but ive yet to experiment myself.

[EnrageD]

AMD 3800+ X2 (dual core)
Radeon X800XL
2 GIG Hynix DDR400
Soundblaster Audigy 2 ZS
Windows Professional x64 edition
PC-DVD Version of NBA Live

----
only works in windows 95 compat mode, any other mode causes crash after game


ive also tested this on Windows Vista RC1 and RC2 Evaluation version and the Regular Windows Pro x86.

[BigKaboom2]

I may be mistaken, but wouldn't it be helpful if people posted whether or not they have the EA downloader version of the game or not? The first wave of irritated individuals had it and it seemed to be the common link.

Thats true, but I think there were some people with Storebought copies the experienced it too. I thought it might be a safedisc/securom issue or something, but ive yet to experiment myself.

Alright, I'm just wondering if these people with "storebought copies" downloaded torrents of the EA Downloader version illegally without realizing which version it was.

[squidy37]

p4 3.0 ghz
radeon 9800

the problem was using windows vista (rc2 5744). but after i set the compatability to windows xp, i can quit games.

[Silas]

Intel Pentium 4 3ghz
2 GB PC3200 DDR Ram
112 GB Hard Drive
Nvidia FX 7800 GS AGP
Creative Audigy Audio

[EnrageD]

p4 3.0 ghz
radeon 9800

the problem was using windows vista (rc2 5744). but after i set the compatability to windows xp, i can quit games.

rc2 5744 was recalled. i would stick with rc1 untill they re-release it.

[maceo24]

I may be mistaken, but wouldn't it be helpful if people posted whether or not they have the EA downloader version of the game or not? The first wave of irritated individuals had it and it seemed to be the common link.

Thats true, but I think there were some people with Storebought copies the experienced it too. I thought it might be a safedisc/securom issue or something, but ive yet to experiment myself.

Alright, I'm just wondering if these people with "storebought copies" downloaded torrents of the EA Downloader version illegally without realizing which version it was.

Lol, good point. I never once had the crash problem. But still i figured it would be good to post the specs. Honestly, who the hell has that patience to download files like that? I got 40 bucks, and eb is literally 5 minutes away. Rather not spend 52 hours downloading a buggy game that i couldnt play online even if it worked properly...

[FlightLevel23]

-Pentium 4 3.0ghz Ht technology
-512MB DDR2 PC2-3200
-80GIG SATA - 7200RPM
-Radeon Ati - X300 SE
1280x1024
- Microsoft Windows XP home edition SP2.

Here you go

[Lagoa]

Hey, this bug apears in Exibition/ Season or Dynasty quit?

My config:

AMD Barton 2800+
1GB RAM
Radeon 9800 PRO
XP PRO with SP2

[NeoRain]

it happened to me twice after i played a 48mins game (12mins per quarter)

AMD 2500+
512 ram
NViDia 6600 GT 256mb (Old Forceware driver: 91.31)
1280 x 1024
XP pro (SP2)
PC-DVD NBA live

---
i change my forceware driver now, from 91.31 to 92.91 and so far i do not encounter the quit bug anymore. Not sure though, maybe i will encounter it again so i posted here

[blackthorne2001]

sometimes it happen to me too.

AMD AthlonXP 2700+ @2.1ghz
1.5Gig DDR PC400
Nvidia Geforce 6600 256MB 128Bit
1024x768
Dual Boot: WinXP SP2 & Win Vista RC1
PC-DVD: NBA Live

[gamason]

Processor: Intel T2500 @ 2.00 GHZ
Memory: 1014 MB RAM
Chipset: Intel 945GM
OS: XP PRO

EA Downloader

[Andrew]

Thanks for the info everyone. Just received word from EA, they're still having a bit of trouble nailing down the exact cause of the crash. They've asked if we can provide them with some DX Diag reports so if you can post that info as well, should be a big help.

[gamason]

do you want us to post the whole text file? or is there a specific part they would need? i'm only asking, because i don't want to clutter up the thread...thanks andrew

[EnrageD]

i was really hoping your forums had the text box with the scroll bars for the code input, apparantly not.

Code:

------------------
System Information
------------------
Time of this report: 10/14/2006, 11:30:12
       Machine name: ENRAGEDX2X64
   Operating System: Windows XP Professional x64 Edition (5.2, Build 3790) Service Pack 1 (3790.srv03_sp1_gdr.060315-1609)
           Language: English (Regional Setting: English)
System Manufacturer: MICRO-STAR INTERNATIONAL CO., LTD
       System Model: MS-7125
               BIOS: Default System BIOS
          Processor: AMD Athlon(tm) 64 X2 Dual Core Processor 3800+ (2 CPUs), ~2.0GHz
             Memory: 2048MB RAM
          Page File: 562MB used, 3401MB available
        Windows Dir: C:\WINDOWS
    DirectX Version: DirectX 9.0c (4.09.0000.0904)
DX Setup Parameters: Not found
     DxDiag Version: 5.03.3790.1830 64bit Unicode

------------
DxDiag Notes
------------
  DirectX Files Tab: No problems found.
      Display Tab 1: No problems found.
        Sound Tab 1: No problems found.
        Sound Tab 2: No problems found.
          Music Tab: No problems found.
          Input Tab: No problems found.
        Network Tab: No problems found.

--------------------
DirectX Debug Levels
--------------------
Direct3D:    0/4 (n/a)
DirectDraw:  0/4 (retail)
DirectInput: 0/5 (n/a)
DirectMusic: 0/5 (n/a)
DirectPlay:  0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow:  0/6 (retail)

---------------
Display Devices
---------------
        Card name: RADEON X800 Series
     Manufacturer: ATI Technologies Inc.
        Chip type: ATI RADEON X800 XL (0x554D)
         DAC type: Internal DAC(400MHz)
       Device Key: Enum\PCI\VEN_1002&DEV_554D&SUBSYS_006C1043&REV_00
   Display Memory: 256.0 MB
     Current Mode: 1280 x 1024 (32 bit) (60Hz)
          Monitor: Default Monitor
  Monitor Max Res:
      Driver Name: ati2dvag.dll
   Driver Version: 6.14.0010.6635 (English)
      DDI Version: 9 (or higher)
Driver Attributes: Final Retail
 Driver Date/Size: 8/22/2006 19:54:17, 423424 bytes
      WHQL Logo'd: Yes
  WHQL Date Stamp: n/a
              VDD: n/a
         Mini VDD: ati2mtag.sys
    Mini VDD Date: 8/22/2006 19:53:56, 2593280 bytes
Device Identifier: {D7B71EE2-160D-11CF-186A-6620A1C2CB35}
        Vendor ID: 0x1002
        Device ID: 0x554D
        SubSys ID: 0x006C1043
      Revision ID: 0x0000
      Revision ID: 0x0000
      Video Accel: ModeMPEG2_C ModeMPEG2_D ModeWMV8_B ModeWMV8_A ModeWMV9_B ModeWMV9_A
 Deinterlace Caps: {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
                   {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
                   {3C5323C1-6FB7-44F5-9081-056BF2EE449D}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
                   {552C0DAD-CCBC-420B-83C8-74943CF9F1A6}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
                   {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
                   {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
         Registry: OK
     DDraw Status: Enabled
       D3D Status: Enabled
       AGP Status: Enabled
DDraw Test Result: Not run
 D3D7 Test Result: Not run
 D3D8 Test Result: Not run
 D3D9 Test Result: Not run

-------------
Sound Devices
-------------
            Description: SB Audigy 2 ZS Audio [CC00]
 Default Sound Playback: Yes
 Default Voice Playback: Yes
            Hardware ID: PCI\VEN_1102&DEV_0004&SUBSYS_20021102&REV_04
        Manufacturer ID: 1
             Product ID: 100
                   Type: WDM
            Driver Name: ctaud2k.sys
         Driver Version: 5.12.0001.1164 (English)
      Driver Attributes: Final Retail
            WHQL Logo'd: Yes
          Date and Size: 12/8/2005 13:04:54, 761984 bytes
            Other Files:
        Driver Provider: Creative
         HW Accel Level: Full
              Cap Flags: 0xF5F
    Min/Max Sample Rate: 4000, 192000
Static/Strm HW Mix Bufs: 64, 62
 Static/Strm HW 3D Bufs: 64, 62
              HW Memory: 0
       Voice Management: Yes
 EAX(tm) 2.0 Listen/Src: Yes, Yes
   I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No
               Registry: OK
      Sound Test Result: Not run

            Description: Realtek AC97 Audio
 Default Sound Playback: No
 Default Voice Playback: No
            Hardware ID: PCI\VEN_10DE&DEV_0059&SUBSYS_75851462&REV_A2
        Manufacturer ID: 1
             Product ID: 100
                   Type: WDM
            Driver Name: ALCWDM64.SYS
         Driver Version: 5.10.0000.5990 (English)
      Driver Attributes: Final Retail
            WHQL Logo'd: Yes
          Date and Size: 12/16/2005 13:53:24, 3236352 bytes
            Other Files:
        Driver Provider: Realtek Semiconductor Corp.
         HW Accel Level: Full
              Cap Flags: 0xF5F
    Min/Max Sample Rate: 8000, 192000
Static/Strm HW Mix Bufs: 26, 25
 Static/Strm HW 3D Bufs: 26, 25
              HW Memory: 0
       Voice Management: No
 EAX(tm) 2.0 Listen/Src: Yes, Yes
   I3DL2(tm) Listen/Src: Yes, Yes
Sensaura(tm) ZoomFX(tm): No
               Registry: OK
      Sound Test Result: Not run

---------------------
Sound Capture Devices
---------------------
            Description: SB Audigy 2 ZS Audio [CC00]
  Default Sound Capture: Yes
  Default Voice Capture: Yes
            Driver Name: ctaud2k.sys
         Driver Version: 5.12.0001.1164 (English)
      Driver Attributes: Final Retail
          Date and Size: 12/8/2005 13:04:54, 761984 bytes
              Cap Flags: 0x41
           Format Flags: 0xFFF

            Description: Realtek AC97 Audio
  Default Sound Capture: No
  Default Voice Capture: No
            Driver Name: ALCWDM64.SYS
         Driver Version: 5.10.0000.5990 (English)
      Driver Attributes: Final Retail
          Date and Size: 12/16/2005 13:53:24, 3236352 bytes
              Cap Flags: 0x41
           Format Flags: 0xFFF

-------------------
DirectInput Devices
-------------------
      Device Name: Mouse
         Attached: 1
    Controller ID: n/a
Vendor/Product ID: n/a
        FF Driver: n/a

      Device Name: Keyboard
         Attached: 1
    Controller ID: n/a
Vendor/Product ID: n/a
        FF Driver: n/a

      Device Name: Logitech Extreme 3D Pro USB
         Attached: 1
    Controller ID: 0x0
Vendor/Product ID: 0x046D, 0xC215
        FF Driver: n/a

Poll w/ Interrupt: No
         Registry: OK

-----------
USB Devices
-----------
+ USB Root Hub
| Vendor/Product ID: 0x10DE, 0x005A
| Matching Device ID: usb\root_hub
| Service: usbhub
| Driver: usbhub.sys, 3/25/2005 06:00:00, 101888 bytes
| Driver: usbd.sys, 3/25/2005 06:00:00, 7552 bytes
|
+-+ USB Human Interface Device
| | Vendor/Product ID: 0x046D, 0xC01E
| | Location: USB-PS/2 Optical Mouse
| | Matching Device ID: usb\class_03&subclass_01
| | Service: HidUsb
| | Driver: hidusb.sys, 3/24/2005 17:18:50, 18944 bytes
| | Driver: hidclass.sys, 3/24/2005 17:18:50, 64512 bytes
| | Driver: hidparse.sys, 3/24/2005 17:18:50, 41472 bytes
| | Driver: hid.dll, 3/25/2005 06:00:00, 33792 bytes
| |
| +-+ HID-compliant mouse
| | | Vendor/Product ID: 0x046D, 0xC01E
| | | Matching Device ID: hid_device_system_mouse
| | | Service: mouhid
| | | Driver: mouhid.sys, 3/25/2005 06:00:00, 19456 bytes
| | | Driver: mouclass.sys, 3/25/2005 06:00:00, 33792 bytes
| |
+-+ Logitech Extreme 3D Pro USB
| | Vendor/Product ID: 0x046D, 0xC215
| | Location: Logitech Extreme 3D
| | Matching Device ID: usb\vid_046d&pid_c215
| | Service: HidUsb
| | OEMData: 03 00 08 10 0C 00 00 00
| | Driver: hidusb.sys, 3/24/2005 17:18:50, 18944 bytes
| | Driver: hidclass.sys, 3/24/2005 17:18:50, 64512 bytes
| | Driver: hidparse.sys, 3/24/2005 17:18:50, 41472 bytes
| | Driver: hid.dll, 3/25/2005 06:00:00, 33792 bytes
| |
| +-+ Logitech Extreme 3D Pro (HID)
| | | Vendor/Product ID: 0x046D, 0xC215
| | | Matching Device ID: hid\vid_046d&pid_c215
| | | Service: WmFilter
| | | OEMData: 03 00 08 10 0C 00 00 00
| | | Driver: WmFilter.sys, 4/12/2005 19:21:52, 29568 bytes

----------------
Gameport Devices
----------------
+ PCI standard PCI-to-PCI bridge
| Location: PCI bus 0, device 9, function 0
| Matching Device ID: pci\cc_0604
| Service: pci
| Driver: pci.sys, 3/25/2005 06:00:00, 114176 bytes
|
+-+ Creative Game Port
| | Location: PCI bus 1, device 7, function 1
| | Matching Device ID: pci\ven_1102&dev_7003&subsys_00401102
| | Service: ctgame

------------
PS/2 Devices
------------
+ Standard 101/102-Key or Microsoft Natural PS/2 Keyboard
| Matching Device ID: *pnp0303
| Service: i8042prt
| Driver: i8042prt.sys, 3/25/2005 06:00:00, 93184 bytes
| Driver: kbdclass.sys, 3/25/2005 06:00:00, 36864 bytes
|
+ Terminal Server Keyboard Driver
| Matching Device ID: root\rdp_kbd
| Upper Filters: kbdclass
| Service: TermDD
| Driver: termdd.sys, 3/24/2005 17:34:32, 69768 bytes
| Driver: kbdclass.sys, 3/25/2005 06:00:00, 36864 bytes
|
+ Terminal Server Mouse Driver
| Matching Device ID: root\rdp_mou
| Upper Filters: mouclass
| Service: TermDD
| Driver: termdd.sys, 3/24/2005 17:34:32, 69768 bytes
| Driver: mouclass.sys, 3/25/2005 06:00:00, 33792 bytes

----------------------------
DirectPlay Service Providers
----------------------------
DirectPlay8 Modem Service Provider - Registry: OK, File: dpnet.dll (5.03.3790.1830)
DirectPlay8 Serial Service Provider - Registry: OK, File: dpnet.dll (5.03.3790.1830)
DirectPlay8 IPX Service Provider - Registry: OK, File: dpnet.dll (5.03.3790.1830)
DirectPlay8 TCP/IP Service Provider - Registry: OK, File: dpnet.dll (5.03.3790.1830)

DirectPlay Voice Wizard Tests: Full Duplex: Passed, Half Duplex: Passed, Mic: Passed
DirectPlay Test Result: Not run
Registry: OK

-------------------
DirectPlay Adapters
-------------------
DirectPlay8 TCP/IP Service Provider: Local Area Connection 4 - IPv4 -

-----------------------
DirectPlay Voice Codecs
-----------------------
Voxware VR12 1.4kbit/s
Voxware SC06 6.4kbit/s
Voxware SC03 3.2kbit/s
MS-PCM 64 kbit/s
MS-ADPCM 32.8 kbit/s
Microsoft GSM 6.10 13 kbit/s
TrueSpeech(TM) 8.6 kbit/s

-------------------------
DirectPlay Lobbyable Apps
-------------------------


[Jimmy]

Asrock Conroe865PE

Processor: Intel(R) Core 2(R) Duo E6300

Memory: 1024MB RAM DDR400



DirectX Version: DirectX 9.0c DirectX October End-User Runtimes

Card name: NVIDIA GeForce 7800 GS AGP8X
Manufacturer: NVIDIA
Chip type: GeForce 7800 GS

Display Memory: 256.0 MB
Current Mode: 1440 X 900 (32 bit) (75Hz)

Forceware 95.97

Sound Devices
-------------
Description: AC97 readtek

[Andrew]

do you want us to post the whole text file? or is there a specific part they would need? i'm only asking, because i don't want to clutter up the thread...thanks andrew

The whole text file is fine.

[hw19]

My Computer is a Rare Case Sis 760 Does Not supports some of the New DX9 Textures or something like that.... anyway i will give it a Shot "SIS 760" Graphic On Board Card

Compaq Presario (SR1550NX

Athlon AMD 64 2.4Ghz
512 Ram
128mb video card (shared memory)
Sis 760 Graphic Card "Integrated"
Direct X 9c*


Thank You