by jaytee80 on Thu May 31, 2007 8:01 pm
by jaytee80 on Thu May 31, 2007 8:12 pm
by Andrew on Fri Jun 01, 2007 6:09 pm
EA.com wrote:Verify that you have the correct disk in the drive. If the incorrect CD is in the drive, the necessary files will not be found and this error will appear. You can usually tell which disk is needed by either a picture or text reference to the necessary disk.
End all unnecessary background processes running in the background. These may conflict with the game and use resources needed by the program to run.
EA.com wrote:Try these CD-ROM troubleshooting steps. These steps will help resolve any conflicts reading the disk itself.
When a game displays an error describing an inability to read the CD, or a game will not load once installed, there are several potential causes. The reason usually falls among three areas: the CD-ROM drive, the game disc, or a software issue between the two. As you can imagine this can be a daunting task to troubleshoot; however, if you follow the steps below, you’ll be able to narrow down the issue to the root cause and then resolve it. Please keep in mind that these are not meant to be tried all at once; make sure that once you’ve completed a section, that you attempt to launch the game to see if that particular troubleshooting resolved your issue.
Verify that the disk is clean/undamaged and the drive is able to recognize the disk.
Verify that the correct game CD/DVD is inserted in the drive.
Log on as Administrator.
Disable Compatibility Mode.
Install and then start the game from a different CD-ROM /DVD-ROM drive.
Disable Emulation software.
Install SafeDisc Update(s).
Download and install the DCOM update.
Download the latest firmware version for your CD-ROM/DVD-ROM drive.
Scan your computer for viruses.
Remove Spyware from your computer.
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Verify that the disk is clean/undamaged and the drive is able to recognize the disk.
For games that have multiple discs, the installation program will prompt you to insert the next disc during installation. If the installation program stops responding, it may be due to clicking the OK button too quickly after inserting the next disc or inserting a dirty disc.
The following steps will help prevent lockups during installation.
After inserting the disc that the installation program is prompting you to insert, please wait at least 10 to 15 seconds (the indicator light will stop blinking on the CD-ROM drive) before clicking the OK button. This will allow the CD-ROM drive to initialize the disc properly and allow the installation to resume properly.
Make sure that the disc is clean and free from defects. Fingerprints and scratches could also cause lockups during installation. Use a soft dry cloth to wipe any smudges or fingerprints from the disk.
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Verify that the correct game CD/DVD is inserted in the correct drive.
Many games now come with multiple CDs, and it may not be immediately apparent which CD is required to start the game.
Note: If you are unsure which CD is required to launch the game, please refer to the game documentation, or attempt to start the game with each of the discs that came with the game.
Games are now being offered in a DVD disc format to reduce disc swapping during installation, and reduce the confusion for the consumer. The catch to this is that you cannot install or play a DVD version game unless you have a DVD-ROM drive in your computer.
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Log on as Administrator. (This only applies for Microsoft Windows NT, Microsoft Windows 2000, and Microsoft Windows XP)
Many games now will only work properly when installed and played on an account with Administrator level access.
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Disable Compatibility Mode .
Right-click the shortcut used to launch the program and choose Properties.
Click the Compatibility tab.
Uncheck the box next to Run this program in compatibility mode for.
Click the Apply button, then click OK to close the window.
Launch the game from the shortcut that you just modified.
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Install and then start the game from a different CD-ROM/DVD-ROM drive .(This only applies if you have a secondary CD-ROM or DVD-ROM drive in the same computer.)
If the game is currently installed, uninstall the software.
Click Start.
Click Control Panel.
Double-Click Add/Remove Programs.
Select the game you are troubleshooting and click the Remove or Add/Remove button (depending on your operating system).
Next, install the game using your secondary CD-ROM or DVD-ROM drive.
Insert the game disc.
Choose Install from the autoplay screen.
Once the game is installed, start the game while the game CD is in your secondary CD-ROM or DVD-ROM drive.
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Disable Emulation software.
Emulation software converts physical hard drive space to mimic a removable storage device, such as a CD-ROM drive. This can prevent the software from being read properly. Below are a few emulation drives and basic instructions for disabling them. Should your particular emulation software not be listed, please refer to the software manufacturer's website for further information.
Alcohol 10%
Start Alcohol and click the Emulation option on the left window.
Select Emulation from the option tree.
Uncheck the Ignore Media Types box to turn off the media type emulation.
Select Extra Emulation from the options tree.
Uncheck the BAD Sectors Emulation to turn off this type of emulation.
Exit Alcohol and restart the game.
CloneCD
On your Windows Taskbar in the bottom right of your screen (next to the clock), locate the CloneCD tray icon.
Right-click the icon and uncheck Hide CD-R media.
Restart the game.
Daemon Tools
Locate the Daemon Tools icon, which should be located on the Windows Taskbar (next to the clock).
This icon can differ, so hover your mouse over each icon for a description of what it is.
Once you've found the Daemon Tools icon, right-click on it.
Select the Emulation tab.
Deselect SafeDisc.
Restart the game.
Veritas DLA
Double-click My Computer.
Right-click the CD Drive.
Click Properties.
Click the DLA tab.
Uncheck Enable DLA on your Drives.
Nero Image Drive
Launch Nero ImageDrive.
Click on Start.
Next click on All Programs.
Next click on Nero.
Next click on Nero 6 Ultra Edition.
Last click on Nero ImageDrive.
Select Disable Nero ImageDrive located at the bottom left side of the program.
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Install SafeDisc Updates.
Before you install the SafeDisc update, follow these steps to see if they are required for your computer.
Insert the game play disc.
Click Start.
Click Run.
Type cmd in the available text box and press OK.
At the command prompt, type in the CD-ROM drive letter that your play disc is currently in, followed by a colon.
Example: D:
Press the Enter key on your keyboard.
Note: This should change your current prompt to match the drive letter you typed.
Type dir /a:h in the new prompt, and press Enter on your keyboard.
This will display all of the hidden files on the disc. If there is a file named SSIFSDAT.SYS listed among them, you do not need this update however it may benefit other games.
Next, click on the following link to download the SafeDisc update.
http://www.macrovision.com/products/saf ... oads.shtml
Now, follow the instructions listed on the Macrovision website to download and install the SafeDisc update. Once the update has been successfully installed, restart the game.
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Download and install the DCOM update .(This only applies to Windows 95/98 users)
For Windows 95 users:
http://www.microsoft.com/downloads/deta ... laylang=en
For Windows 98 users:
http://www.microsoft.com/downloads/deta ... laylang=en
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Download the latest firmware version for your CD-ROM/DVD-ROM drive .
Contact your CD-ROM drive hardware manufacturer to obtain and install the latest version of the firmware. For information about how to contact your CD-ROM drive hardware manufacturer, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:
65416 Hardware and Software Third-Party Vendor Contact List, A-K
60781 Hardware and Software Third-Party Vendor Contact List, L-P
60782 Hardware and Software Third-Party Vendor Contact List, Q-Z
Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.
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Scan your computer for viruses.
The game may quit, generate an error message, or stop responding during start or when you play the game if your computer is infected with a virus.
Important: If you already have an anti-virus program installed on your computer, update your antivirus program with the latest signature files before scanning your computer. Most software companies that create antivirus programs release a new signature file each month. After you obtain the latest signature files, scan your computer. For help obtaining the anti-virus signature files, contact the antivirus software manufacturer.
If you do not have anti-virus software installed, click on one of the free online virus scanners listed below to scan your system for viruses:
http://security.symantec.com
http://housecall.trendmicro.com/houseca ... t_corp.asp
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Remove Spyware from your computer.
Spyware is software that collects personal information without your knowledge or permission. You might be the target of Spyware or other unwanted software if you download music from file-sharing programs, download free games from sites that you do not trust, or download other software from an unknown source. Spyware may affect the game play and the startup process.
To learn more about the symptoms of Spyware and other unwanted software, how to remove Spyware, and how you can help protect your computer, visit the following Microsoft web site:
http://www.microsoft.com/athome/securit ... fault.mspx
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